Payment Policy
Payment Policy
At Ela NewYork, we ensure that all transactions are handled safely and securely. Payments are processed via certified payment providers and comply with the highest industry security standards.
Accepted Payment Methods
We offer a range of secure payment options:
- Apple Pay
- Visa
- Mastercard
- American Express
- Shop Pay
- Google Pay
The payment methods available at checkout may vary depending on your location, bank, and the availability of the payment provider.
How the Payment Process Works
- Choose your preferred payment method during checkout.
- You will be redirected to a secure payment environment.
- Enter your payment details and confirm your order.
- Your transaction will be processed using encrypted technology.
- Once completed, you will receive an order confirmation via email.
Secure Payment Processing
All payment data is protected using SSL encryption. We do not store full credit card details. Transactions are processed in accordance with international security standards, including PCI-DSS compliance.
Failed or Declined Payments
If your payment is unsuccessful, we recommend the following:
- Try a different payment method
- Contact your bank or card provider for assistance
If the issue persists, feel free to reach out to our customer support team — we’re here to help.
Currency
All prices on our website are displayed and charged in US Dollars (USD).
Contact Information
Shop Name: Ela NewYork
Company Name: Ela NewYork
Email: info@ela-newyork.com
Phone: +31 970 10266119
Business Address:
Weg en Bos 21
2661 DG Bergschenhoek
Netherlands
Our customer support team is available Monday to Friday, 9:00 AM – 5:00 PM and typically responds within 12–24 hours on business days.